Privacy Policy
Effective Date: November 28, 2023
Introduction
Haul N Track Inc. (“Haul N Track”, “we”, “our” and “us”) is committed to protecting your privacy.
This privacy policy (the “Policy”) explains how Haul N Track collects, uses, and discloses Personal Information in connection with our HAUL&TRACK mobile application and on our website located at haulandtrack.com (collectively, “HAUL&TRACK”).
By accessing and using HAUL&TRACK, you consent to the collection, use, and disclosure of your Personal Information in accordance with this Policy. If you have any questions about this Policy, please contact us at the email address provided below.
We reserve the right to change the terms of this Policy at any time. When we do so, we will post the revised Policy on our website and within our mobile application, and we will amend the effective date at the top of the Policy. We encourage you to review this Policy whenever you use HAUL&TRACK. If we make significant changes to this Policy, we will take additional measures to bring these to your attention. Following our posting of any changes to this Policy, your continued use of HAUL&TRACK signifies your consent to the revised terms of this Policy.
What Personal Information do we collect from you, and why?
In this Policy, “Personal Information” means any information that can identify you, either on its own or in combination with other information.
When you access and/or use HAUL&TRACK, we may collect the following types of Personal Information from you:
- Information you provide to us directly: When you create a HAUL&TRACK account, we will collect information that you provide to us during account onboarding, including your first name, last name, email address, phone number, employer (if applicable), insurance coverage, and professional qualifications. We may also collect information about your vehicle, including your vehicle’s license, commercial vehicle operator’s registration, VIN, truck make, truck classification, truck colour, and fleet number.
- Location information: When you use the HAUL&TRACK mobile application while on an active job, we will automatically and periodically collect and log your GPS coordinates. We use this information to provide you with access to location-specific features and functionalities of HAUL&TRACK (for example, generation of site-specific challenge codes) and for logging purposes.
- To “clock in” to an active job, you must scan a site-specific challenge code (QR code) using your mobile device. We do not collect location data when you are not actively transporting materials (i.e., when a driver clocks out), or when you have Location Services disabled on your mobile device.
- Although we require use of your camera to scan challenge codes, we do not store any images generated by the camera and cannot access any other images stored on your mobile device.
- IP address and usage data: When you use HAUL&TRACK in your web browser, our hosting provider and web application framework will automatically collect and log your IP address, along with non-personal information about your browser types and versions and the pages you visited. We use this information to help us monitor the usage of our services.
We use Personal Information to provide HAUL&TRACK to you, to operate our business, and to help you or your employer meet obligations set forth in Ontario Regulations 406/19: On-site and Excess Soil Management. HAUL&TRACK also allows for the collection and analysis of trip data, which can be exported as reports and may be automatically provided to consulting engineers, project leaders, and site owners.
We may generate, use, and/or sell aggregate, anonymized data that may be derived from Personal Information, including aggregate data about average truck travel times, popular receiving and deposit facilities, and other information about how individuals and organizations use HAUL&TRACK.
What other information do we collect from you, and why?
As you use HAUL&TRACK, we may collect other non-personal information about your web browser or device. For example, if you use the HAUL&TRACK mobile application, we may collect information about your phone make, phone model, operating system version, battery level, and charge status. When you use our mobile application, our hosting provider will automatically collect and log the API calls accessed. We use this information to maintain and improve our products, services, and technologies.
Use of cookies and other similar technologies:
HAUL&TRACK uses cookies to allow you to sign into your account and to help personalize and improve your online or mobile experience. A cookie is a small text file that is downloaded to your computer or device when you visit certain websites or mobile applications. Cookies allow us to identify registered users when they return to our website to retrieve their past activity and preferences, such as language preferences.
We also use automated devices and applications such as Google Analytics (to opt out, click here) to evaluate usage of HAUL&TRACK. We use these tools to obtain aggregated statistical information about the use of HAUL&TRACK, and to help us improve HAUL&TRACK, its performance, and your user experience generally. These analytics providers may use cookies and other technologies to perform their services and may combine the information that they collect through the HAUL&TRACK with other information that they have collected.
Accepting or declining cookies:
Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies. Please be aware that HAUL&TRACK is optimally designed to operate with cookies enabled in your internet browser, and disabling cookies may negatively impact your experience of HAUL&TRACK. If you choose to decline cookies, you may not be able to sign in or use other features of HAUL&TRACK that depend on cookies.
Where do we share, process, and store your Personal Information?
If you use HAUL&TRACK as a driver, we may share your Personal Information with the organization that employed or contracted you to drive.
Personal Information is processed and stored by trusted partners and service providers that we have engaged to provide us with services or to perform services on our behalf, based on our instructions, such as data processing and storage companies or individuals and organizations that provide professional and/or administrative services to us. For example, we use Postmark (postmarkapp.com) in connection with email marketing campaigns.
We and some third-party service providers that we may engage may store or process your Personal Information in jurisdictions other than Canada. For example, our application servers and databases are hosted in Canadian data centres through Fly.io (fly.io). Fly.io is an American company and information they collect may be stored and processed in the United States in accordance with Fly.io’s privacy statements. Any Personal Information that is processed in countries outside of Canada may be subject to the laws of those countries. By accessing and/or using HAUL&TRACK and/or otherwise providing Personal Information to us, you expressly agree that your Personal Information may be transferred to the United States and other jurisdictions outside of Canada.
We may provide your Personal Information to a third party where reasonably required in the context of a sale, merger, or amalgamation involving all or part of our business. In any such case, the recipient parties will be contractually required to keep the information confidential and use it only for the purposes of the transaction, or proposed transaction, in question.
We may disclose your Personal Information in response to a search warrant or other legally valid inquiry or order, or as otherwise required or permitted by applicable law, including the disclosure of Personal Information where necessary for the establishment, exercise, or defense of legal claims; to prevent actual or suspected loss or harm to persons or property; or to respond to the lawful request of a regulator or other governmental authority.
External links
HAUL&TRACK may contain links to third-party websites. Before providing Personal Information to third-party websites, we recommend you examine the privacy policies on those websites. We are not responsible for the privacy practices on third-party websites.
How do we keep your Personal Information secure?
We take the protection of your Personal Information seriously. We employ a range of safeguards designed to protect Personal Information against loss and theft as well as unauthorized access, disclosure, copying, use, and modification, including physical, organization and technological measures, commensurate with the sensitivity of your Personal Information. Our employees have access to your Personal Information only on a need-to-know basis, and are required to keep such Personal Information confidential, and use it only for the purposes for which it was provided.
Where we use service providers who might have access to your Personal Information in order to assist us in offering and administering HAUL&TRACK, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your Personal Information and to prevent it from being used for any other purpose.
Please be aware that no data security measures can guarantee 100% security. You should also take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
How can you access, update, or delete your Personal Information?
We rely on you to ensure that the Personal Information you provide us is accurate, complete, and up to date. If you have a HAUL&TRACK account, you can access and update your Personal Information by logging in to your account and editing your profile. If you need help, or if you want us to delete certain other Personal Information, please contact us by email at privacy@haulandtrack.com.
HAUL&TRACK is not intended to be used by individuals under the age of 18 years and we do not knowingly collect, store, share, or use the Personal Information of individuals under 18 years old. If you are under the age of 18, please do not provide any Personal Information to us, even if prompted by the website to do so. If you are under the age of 18 and you have provided Personal Information to us, please ask your parent(s) or guardian(s) to notify us and we will delete all such Personal Information.
How long do we retain your Personal Information?
We will only retain your Personal Information as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. Your Personal Information is stored until such time as it is no longer required, after which it is destroyed, rendering it unable to identify you.
When will we contact you by email?
From time to time, and with your consent, we may send you marketing emails to inform you of new products or services or to provide other information or offers. If you do not want to receive marketing emails, you can click the “unsubscribe” link in each email.
If you choose to not receive marketing emails, please be advised that you will continue to receive transactional or account communications and emails from us.
Where can you get more information?
If you would like to know more about our privacy practices, or if you would like to exercise certain rights under this Policy, please contact us at privacy@haulandtrack.com.
